Frequently asked questions (FAQ's)

Q: How many layers are your masks?

A: Our masks are made from 3 Ply sustainably grown premium quality cotton. Outer layer is made from either thick double layered knitted Jacquard fabric or from knitted jersey cotton. Inner layers are made from jersey cotton.  

Q: Are your masks Reusable?

A: Absolutely. They are machine washable and reusable. Depending upon how gentle you are and how often you wear and wash your mask, they will last up to 30-50 washes.

Q: Are your masks one size fits all?

A: We basically have two different categories of masks. 
  • Men's Masks - All our men's masks are available in one size which fits majority of our adult male customers.
  • Women's Masks - All our women's masks are available in one size which fits majority of our adult female customers.
Please refer to our size guide for more information.

Q: Where are your masks made?

A: All our masks are ethically made in India in Fair Trade factories. Our suppliers hold AAA certifications and are externally audited by globally accredited auditing firms. Our products are free from any harmful chemicals and meet Standard 100 by OEKO-TEX®.  

Q: How long will it take to ship my order?

A: Orders are shipped within 24 hrs (except weekends). 
 

Q: What are the delivery time frames?

A: Once your order is shipped it will take approx 3-5 working days to arrive via Standard Post and 2-3 working days via Express Post.  
 

Q: My order hasn't arrived yet! What should I do?

A: Once you have received your order completion email, you can track your order via Australia Post website, using your tracking reference number.

Q: Mask I ordered doesn't fit my face. How can I return for an exchange or get a refund?

A: Unfortunately to uphold responsibilities for safety & sanitation, this item is for final sale and can not be returned or exchanged.